Can you disconnect my service in winter?
How do I establish service if I move to a different address?
Does MDU do service work?
What are your hook-up charges?
Do new customers have to pay a deposit? Will I get it back?
If I move my mobile home, what are my responsibilities with MDU?
What does it cost to convert to underground electric service?
Who does the trenching work for underground service?
Are there any costs to the customer to get hooked up to natural gas?
Why do you charge a reconnect fee?
Will MDU run an electric line to a new home or does
the customer have to arrange for it?
How deep are gas lines buried?
Can you disconnect my service in winter?
We consider disconnection a last resort when a customer's bill has gone unpaid. However if your bill remains unpaid and no payment arrangements have been made, we may disconnect your service during the heating season unless a residence is occupied by one of the following:
A pre-school aged child.
Someone 62 years of age or older.
An ill or disabled person.
Customers who are in the process of making application for government energy assistance or have made payment arrangements with us.
In addition, Montana-Dakota will not disconnect service when adverse weather conditions exist. Please keep in mind, if you are having difficulty paying your bill, call us right away so we can work with you and avoid service disconnection.
How do I establish service if I move to a different address?
Contact us using our local telephone number or 1-800-MDU FAST (1-800-638-3278) to arrange for service to be established at a new address or disconnected at an old address.
Does MDU do service work?
Yes, Montana-Dakota has qualified personnel to provide repairs to domestic and light commercial gas and electric appliances. We also offer a Preferred Service program for annual maintenance and worry-free appliance service.
What are your hook-up charges?
There are no hook-up charges during normal business hours.
Do new customers have to pay a deposit? Will I get it back?
New customers with a satisfactory credit rating will not be required to pay a deposit. Also a deposit will not be required if any of the following conditions apply:
- You are a previous Montana-Dakota customer with a satisfactory credit history.
- You were a customer with another utility and had a satisfactory credit history.
- You have been employed by not more than two employers during the previous 12 months and are currently employed or have a regular source of income.
- Someone provides a written guarantee to pay your bill if you do not pay it.
Montana-Dakota will refund your deposit plus interest after it has been held for 12 months providing you have maintained a satisfactory payment history during that period. The amount of your deposit depends on regulatory commission rules that might vary from state to state.
If I move my mobile home, what are my responsibilities with MDU?
Electric service to most mobile homes can be disconnected by an electrician; some older mobile homes have a plug-in service connection and can be disconnected by the owner. Montana-Dakota will disconnect natural gas service to mobile homes. Please call us at least three working days prior to the moving date for natural gas disconnection.
What does it cost to convert to underground electric service?
The cost of converting to underground service depends on a number of variables. Please contact us for more information on your individual needs and costs.
Who does the trenching work for underground service?
Montana-Dakota construction crews or our contractors perform our trenching work. In some cases customers arrange for the trenching work if they wish to own the service line and not be charged the underground electric service fee.
Are there any costs to the customer to get hooked up to natural gas?
It depends on the individual situation. For example, if natural gas distribution facilities are close by and the meter hook-up and related piping are all that are required, there is no charge. If, however, natural gas facilities are not immediately available, you may be required to pay hook-up fees. The amount of the fee would depend primarily on the distance from our main line to the customer's premises.
Why do you charge a reconnect fee?
Reconnection fees are charged to pay for a portion of our service worker's time in associated with the reconnection. We feel the cost should be paid by the customer who caused the cost and not charged to all of our customers through our energy prices.
Will MDU run an electric line to a new home or does the customer have to arrange for it?
Customers should contact their local MDU representative to arrange for service to a new building. In most cases, there is no charge for this service.
How deep are gas lines buried?
Our natural gas lines are normally buried between 18 and 36 inches deep. We caution all of our customers not to dig unless they have first notified us or a local One Call number so underground lines can be located.
