Beginning September 1st, 2020, Montana-Dakota Utilities is lifting our suspension of disconnections and late fees for accounts with a past due balance. If your account is past due, please contact Customer Service to pay your bill or to set up a payment plan to avoid a disconnection. We have payment plans designed specifically for those impacted financially by COVID-19. We can also direct you to federal, state, and local agencies that provide financial assistance to pay utility bills. Click here for additional information on financial assistance.
Montana residents, on May 19, 2020, Governor Bullock issued the following directive:
An individual who seeks the protection of the provisions to prevent utility service disconnection after June 1 must make a basic showing to the utility that they are (all three must apply):
(1) sheltering in place
(2) are a member of a vulnerable population
(3) have been financially impacted as a result of the COVID-19 outbreak.
Safety Is Our Top Priority
Like you, we have been keeping a close watch on the latest news regarding coronavirus (COVID-19) and are taking every precaution to limit the risk of contracting or spreading the virus. You can rest assured we will never send any Montana-Dakota Utilities personnel to your home or business who has been diagnosed with COVID-19 or has knowingly come in contact with someone diagnosed with COVID-19. We are closely following all recommendations from the Centers for Disease Control and Prevention (CDC), and we advise you do the same. You can find CDC information regarding COVID-19 here. These temporary practices of social distancing may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
These measures are implemented to ensure the health and safety of our employees who are relied upon 24/7 to provide safe and reliable electric and/or natural gas service and emergency response.
Montana-Dakota Utilities COVID-19 Payment Plan
Montana-Dakota Utilities has established special payment plans for customers who have experienced a financial hardship as a result of the COVID-19 pandemic. These plans are tailored to fit your individual financial situation. Please contact us at 800-638-3278 to discuss how we can best help you maintain service.
Beyond our COVID-19 Payment Plan, we are also able to direct you to federal, state, and local resources that offer financial assistance for those who qualify. You can also learn more about these programs by visiting our Low-Income Assistance page.
What You Can Do
Follow recommendations set forth by the CDC. If a Montana-Dakota Utilities representative must visit your property, please refrain from handshaking, and close interaction.
Utilize the many online options we offer for managing your account, paying your bill, or obtaining financial assistance. You can view our online account options below or on our Online Account Services page.
Understand that we may ask questions regarding your health and the health of those in your home or business when scheduling a technician visit. Please answer these questions honestly.
Be vigilant against scammers! Unfortunately, scammers are looking for any way to exploit the COVID-19 pandemic for their own gain. Remember, we will never call and demand payment over the phone. MDU personnel and our third party contractors will have identification and marked vehicles. For more information on how to spot and avoid scams, visit our Scam Awareness page.
Thank you for your cooperation during this difficult time.