Customer Service

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Customer Service

Montana-Dakota Utilities provides you with the comfort you expect from an energy source and unsurpassed quality service at the lowest possible cost. Our attentive and dedicated employees are available to help you with any questions or concerns you may have. In addition to delivering electricity and natural gas safely to your home, we also provide a variety of educational materials, energy safety training and other services. Information on our website will answer most questions. If your question is not answered, please contact us via the options below.

Gas or Electric Service Emergency

You can report an electric outage, gas leak, carbon monoxide alarm, a line break or any other natural gas/electric service emergency by contacting us at 800-638-3278 any time of day. Please do not make emergency requests via email. Find out more…


Customer Service Requests

Contact Montana-Dakota Utilities Monday through Friday, 7 a.m. to 7 p.m. at 800-638-3278

 


Privacy Information

Montana-Dakota Utilities respects and protects your privacy and recognizes the importance of our customers’ trust. The page, We Value Your Privacy, will help inform you of the types of nonpublic personal information that we collect, security measures that we take, and how we share information inside and outside of our company. We also understand the importance of protecting the privacy of all information provided by customers and other visitors to the website.


Trade Ally Program

Montana-Dakota no longer provides repair service for heating and water heating equipment. However, to assist you in finding a qualified contractor who provides these services in your area, Montana-Dakota has developed a Trade Ally contractor network.

View Montana-Dakota’s Trade Ally contractor list


Continuous Service Program

For property owners who would like to maintain continuous service to properties they rent, we offer a Continuous Service Agreement (CSA) program.  Please visit our ​Property Owners & Landlords page for more information, including an electronic copy of the CSA.


Notification of Pending Disconnect

Customers in North Dakota may elect to designate a third party to be notified when service is scheduled to be disconnected due to non-payment.  The consent form must be filled out and signed by the Montana-Dakota customer and the third party.  Once complete, the form may be returned by emailing customerservice@mdu.com or faxing to 701-323-3104.


Communications | Bill Inserts

To see communication pieces that accompany customer bills throughout the year, please visit our Monthly Customer Communications page.


Customer Forms

View, download, and print Montana-Dakota Utilities Customer Release and Application Forms by visiting our Customer Forms page.

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