As the situation with COVID-19 (coronavirus) continues to evolve, MDU’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable electric and/or natural gas service, essential services which require employees being available 24/7 to fulfill critical roles and emergency response.

We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.

Part of our customer service is making sure our customers are aware of potential dangers. Unfortunately, scammers have increased their efforts and are preying on people during these uncertain times. Be vigilant against scammers! Remember, we will never call and demand payment over the phone. MDU personnel and our third party contractors will have identification and marked vehicles. For more information on how to spot and avoid scams, visit our Scam Awareness page.

For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities against COVID-19, click here.