SCAM ALERT

We’ve received several calls from customers notifying us they were contacted by scammers demanding payment, offering discounts, or leaving a false callback number. Please be alert and know that we will never demand immediate payment of any sort and do not accept payment over the phone.

We have also suspended all disconnections related to payment or collection issues due to the COVID-19 situation.

If someone calls threatening to disconnect your service, it is not MDU. Hang up and notify us immediately if this happens. Learn how to spot and stop scams here.

As the situation with COVID-19 (coronavirus) continues to evolve, MDU’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable electric and/or natural gas service, essential services which require employees being available 24/7 to fulfill critical roles and emergency response.

We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.

Part of our customer service is making sure our customers are aware of potential dangers. Unfortunately, scammers have increased their efforts and are preying on people during these uncertain times. Be vigilant against scammers! Remember, we will never call and demand payment over the phone. MDU personnel and our third party contractors will have identification and marked vehicles. For more information on how to spot and avoid scams, visit our Scam Awareness page.

For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities against COVID-19, click here.

CHANGE TO CUSTOMER SERVICE HOURS

In an effort to accommodate both our customers and our staff during this difficult time, we are temporarily adjusting our customer service hours to 8 a.m.- 5 p.m., Monday through Friday. Emergency response will remain available 24/7 by calling 800-638-3278.
As always, you have the ability to manage your Montana-Dakota Utilities account online. This includes making payments, starting or stopping service, updating contact information, and many other account functions. Online Account Services is always available on any device. Click here to learn more or to register your account.

As the situation with COVID-19 (coronavirus) continues to evolve, MDU’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable electric and/or natural gas service, which requires employees being available 24/7 to fulfill critical roles and emergency response.

We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.

Part of our customer service is making sure our customers are aware of potential dangers. Unfortunately, scammers have increased their efforts and are preying on people during these uncertain times. Be vigilant against scammers! Remember, we will never call and demand payment over the phone. MDU personnel and our third party contractors will have identification and marked vehicles. For more information on how to spot and avoid scams, visit our Scam Awareness page.

For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities against COVID-19, click here.

homeserve

Montana-Dakota Utilities collaborated with HomeServe, a premier provider of home emergency repair programs. With HomeServe’s coverage plans, you can save money, eliminate the inconvenience of finding a quality contractor and be sure that the job is professionally completed and guaranteed.

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline
Learn More

Saving Money… Saving the Planet

Installing high-efficiency natural gas appliances in your home is a smart investment that will save you money and improve your comfort. Energy-efficient equipment makes your energy dollars go farther!

Montana-Dakota Utilities offers customers a variety of rebates through Conservation Improvement Programs. Visit the links below to learn more about how you can save energy and money.

Residential Incentive Programs

We’re committed to helping customers save energy and money. Check out our current incentive offerings.