As the situation with COVID-19 (coronavirus) continues to evolve, MDU’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable electric and/or natural gas service, essential services which require employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
Part of our customer service is making sure our customers are aware of potential dangers. Unfortunately, scammers have increased their efforts and are preying on people during these uncertain times. Be vigilant against scammers! Remember, we will never call and demand payment over the phone. MDU personnel and our third party contractors will have identification and marked vehicles. For more information on how to spot and avoid scams, visit our Scam Awareness page.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities against COVID-19, click here.
We are doing everything we can to help our customers through this unprecedented time. We are working with federal, state, and local agencies to provide financial assistance for those in need. Click the button below to find out more about your energy assistance options.
Beginning September 1st, 2020, Montana-Dakota Utilities is lifting our suspension of disconnections and late fees for accounts with a past due balance. If your account is past due, please contact Customer Service to pay your bill or to set up a payment plan to avoid a disconnection. We have payment plans designed specifically for those impacted financially by COVID-19. We can also direct you to federal, state, and local agencies that provide financial assistance to pay utility bills. Click here for additional information on financial assistance.
Montana-Dakota Utilities Co. has hired Suburban Consulting Engineering, Inc. (SCE) to conduct an audit of every service point we have within our five state service area. At the same time, Southern Cross will be conducting meter inspections on behalf of MDU.
Montana-Dakota Utilities collaborated with HomeServe, a premier provider of home emergency repair programs. With HomeServe’s coverage plans, you can save money, eliminate the inconvenience of finding a quality contractor and be sure that the job is professionally completed and guaranteed.
- $0 deductible
- Local, licensed and insured technicians
- Repairs guaranteed for 1 year
- 24/7 repair hotline
Saving Money… Saving the Planet
Installing high-efficiency natural gas appliances in your home is a smart investment that will save you money and improve your comfort. Energy-efficient equipment makes your energy dollars go farther!
Montana-Dakota Utilities offers customers a variety of rebates through Conservation Improvement Programs. Visit the links below to learn more about how you can save energy and money.
Residential Incentive Programs
We’re committed to helping customers save energy and money. Check out our current incentive offerings.